What is Product Claims Testing?

When it comes to protecting your organization, it is important to have full confidence in the products you sell or the services you purchase. Unfortunately, the cyber security industry is overflowing with companies that market products by grossly overstating their cyber threat detection capabilities.

Since the cyber security world is constantly evolving, having security protection products that are up to date and perform as expected are crucial to any business. This also goes for companies you hire for services such as web hosting, marketing, and more. Third parties may let their guard down when it comes to identifying the security vulnerabilities of their own products and services, therefore putting your business at risk.

Do you have full confidence in the quality, performance, and safety of your security products or services? If not, here’s what you need to know about product claims testing: 


Product Claims Testing Explained

Product claims testing, or product testing, has been around for decades to help organizations avoid potential lawsuits, should a customer say a product did not do what the company claimed. For the cyber security industry specifically, product testing is the process of assessing products and services to measure and verify their actual performance against intentional attempts of intrusion.

Companies often claim their products or services are better than they actually are, so it’s crucial to put their claims to the test and reveal any vulnerabilities that customers might be unaware of. 

Product tests are done by trying to break security mechanisms and procedures. After the test is completed, you’ll know how well your product stands up to your claims.


The Two Approaches of Product Testing in Cyber Security

Cyber security product testing typically comes in two forms. Which form is used depends on the company’s goals.

Companies Testing a New Product

New companies or a company designing a new product will run a product claims test to ensure their product holds true to what they claim it can actually do. After all, anyone can claim they have the best product or service, but until that claim is proven, it's just an opinion. Therefore, having the product tested by an unbiased third party, such as Mitnick Security, that has no vested interest in how the product sells is necessary to avoid future problems, such as lawsuits.

They may also seek the “Mitnick Security Approval” for marketing purposes to get their company noticed. We have worked with a number of global clients and have had to give them bad news about their products. However, this benefits the company in the long-run, since they can work towards having the best product of its type out there. 

Companies Testing Products or Services They’ve Purchased

Often, companies will seek professional recommendations to find out which products or services will meet their needs. A product test will show whether the product they’re looking at provides value or if there is an alternative in the market that might be a better fit. 

Hiring a third party for business operations services may seem like a smart idea, but since their sole purpose is not to defend your organization against cyber threats, it’s possible that there is oversight when it comes to detecting cyber threats or vulnerabilities to your organization. A product claims test brings these vulnerabilities to light and offers solutions for protection, as we take a product-agnostic approach and provide our expertise in recommending one product over another.


What Is the Product Testing Process?

During product claims testing, a team attempts to break the security mechanisms and procedures of the product you want tested. A professional team, like the Global Ghost Team, would have a meeting with you prior to this product testing to discuss your goals of the process for your company, and tailor it to your needs. 

A good product claims test first involves taking a product-agnostic approach to provide a breakdown of the product. Next, it’s discovered if the product can or cannot perform as expected. And finally, identifies vulnerabilities and offers detailed solutions or remediation strategies. 


What’s Different About Mitnick Security Product Claims Testing?

One of the many reasons companies invest in product claims testing with Mitnick Security is that our team consists of senior engineers, the Global Ghost Team. Our product claims test begins with a thorough kick-off meeting to review your goals. Additionally, we check in mid-test to provide a progress update and add any new goals. Upon completion, you’ll receive a final report to review, request changes, and ask questions about before we meet again for a post-engagement debriefing. 

During the post-engagement debriefing, we’ll discuss our findings and answer any additional questions. We also share professional recommendations to remediate any found vulnerabilities from the product testing to set you up for future success.


Professionals Deserve Professionals

When it comes to cyber security product testing, you need an experienced team that has your back so you can grow your business the safe way! Learn more about product claims testing with Mitnick Security today! 


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